Our policy

  • Tour guide service

    All the members of Askos’ staff are professional guides who have an Italian license to give private guide services in their specific area.

     

  • Transportation service
  • All the transportation services will be carried out by qualified licensed drivers who are authorized to give public transportation all over Europe.

     

  • Billing information
  • To make a reservation customers have to pay a prior deposit. If customers desire they can also prepay the full price of the tour.

    When we will receive your payment we will sent to you a reservation voucher. If you need we can also send you an invoice.

     

  • Cancellation policy
  • In case you need to cancel a service you have to contact us immediately using our website, writing an email or making a phone call.
  1. Standard Cancellation Policy
  • For cancellation Askos S.r.l. will determine the refund due as follows:
    • More than 21 days before date of the requested service: No cancellation fee. We will refund the entire amount paid.No penalty – 100% refund. If you paid only a deposit we will refund the amount paid. 100% refund of the deposit. If the price of the tour that you have booked includes the admission fees of Museums/Archaeological Sites/Art galleries/Churches the cost of the tickets will be not refundable.
    • From 20 to 7 days before the date and time of the requested service: 25% cancellation fee. If you have paid the entire amount of your tour, we will refund a total of 75%.25% penalty – 75% refund. If you paid only a deposit we will not refund the amount paid. No refund on the deposit. If the price of the tour that you have booked includes the admission fees of Museums/Archaeological Sites/Art galleries/Churches the cost of the tickets will be not refundable.
    • From 6 to 4 days before the date and time of the requested service: 50% cancellation fee. If you have paid the entire amount of your tour, we will refund a total of 50%.50% penalty – 50% refund. If you paid only a deposit we will not refund the amount paid. No refund on the deposit. If the price of the tour that you have booked includes the admission fees of Museums/Archaeological Sites/Art galleries/Churches the cost of the tickets will be not refundable.
    • Less than 72 hours and no show: 100% cancellation fee.No refund – 100% penalty. If you paid only a deposit we will not refund the amount paid. No refund on the deposit. If the price of the tour that you have booked includes the admission fees of Museums/Archaeological Sites/Art galleries/Churches, in case of cancellation the cost of the tickets will be not refundable.

2. Force majeure

If the cancellation is a consequence of force majeure Askos S.r.l will refund the entire amount you have paid for your tour.

Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the tour. The determination of what constitutes ‘Force Majeure’ is at the discretion of Askos S.r.l.

If you are on a cruise ship and you have to cancel due to rough sea conditions does not arrive in port or lands very late, you are not responsible for the cancellation of the tour; the money will not be lost: no penalty – 100% refund. If you paid only a deposit we will refund the amount paid. 100% refund of the deposit.

PLEASE NOTE: If the price of the tour that you have booked includes the admission fees of Museums/Archaeological Sites/Art galleries/Churches, in case of cancellation the cost of the tickets will be not refundable.

Please contact us if you have any questions about our cancellation policy.

 

  • Term of payment

We accept pre-payment by:

  1. PayPal Secure System
  2. Money Transfer on our company bank account.

Name of Account: Askos Srl

Name and address of Bank: CREDEM – via Alcide de Gasperi, Scafati, province of Salerno, Italy
IBAN: IT 46O 0303276490010000006899
SWIFT/BIC: BACRIT22XXX

 

Once we receive the payment we will e-mail you the excursion voucher valid as final confirmation with all details about pick-up and timings.

 

  • Currency

Our tours are sold in Euro and Dollar currency and your credit card will be charged in Euro and Dollar currency.
For more information info@askostours.com


 

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