fbpx

Our policy

For cancellation Askos S.r.l. will determine the refund due as follows:

#Special cancellation policy due to Covid-19: we extend free cancellation up to 24 hours prior the start time, to all private and group tours until the end of the health crisis.

Private and Custom Tours:
·  More than 7 days before date of the requested service: No cancellation fee. We will refund the entire amount paid. No penalty – 100%* refund. If you paid only a deposit we will refund the amount paid.   100%* refund of the deposit.
·  From 6 to 3 days before the date and time of the requested service: 50% cancellation fee. If you have paid the entire amount of your tour, we will refund a total of 50%. 50% penalty – 50% refund. If you paid only a deposit we will not refund the amount paid. No refund on the deposit.
·  Less than 48 hours and no show: 100% cancellation fee. No refund – 100% penalty. If you paid only a deposit we will not refund the amount paid. No refund on the deposit.

*We reserve the right to charge the fees due to bank or wire transfers and other similar payment methods requiring any expense.

Exceptions to the Standard Cancellation Policy:
 Vatican Tour:  If you have booked this tour – requiring the purchase of the admission fees – in case of cancellation the cost of the tickets will be not refundable.
– Capri Tour: If you have booked this tour – requiring the purchase of hydrofoil ticket – in case of cancellation the cost of the tickets will be not refundable.

Small Group Tours:
·         More than 24 hours before the date of the booked service: No cancellation fee. We will refund the entire amount paid. No penalty – 100% refund.
·         Less than 24 hours before the tour: 100% cancellation fee. No refund – 100% penalty.

Exceptions to the Standard Cancellation Policy:

Our Pompeii Small-Group tour w/an Archaeologist – Skip the line is 100% refundable up to 1 hour before the tour start.

The B2B cancellation policy will be determined with the partner in accordance with the required services.

Force majeure

If the cancellation is a consequence of force majeure Askos S.r.l will refund the entire amount you have paid for your tour.

Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the tour. The determination of what constitutes ‘Force Majeure’ is at the discretion of Askos S.r.l.

If you are on a cruise ship and you have to cancel due to rough sea conditions does not arrive in port or lands very late, you are not responsible for the cancellation of the tour; the money will not be lost: no penalty – 100% refund. If you paid only a deposit we will refund the amount paid. 100% refund of the deposit.

PLEASE NOTE: If the price of the tour that you have booked includes the admission fees of Museums/Archaeological Sites/Art galleries/Churches, in case of cancellation the cost of the tickets will be not refundable.

Please contact us if you have any questions about our cancellation policy.

 

Payment policy

Based on our past experience we prefer a pre-prepayment as a deposit  of 100€ for full day tours and 50€ for walking tour. You can pay the balance in cash the day of the tour. Full payments at the time of the booking are also very welcome.

 

Book Now

This site or third-party tools used by it use cookies that are necessary to operate and are useful for the purposes described in the cookie policy. If you want to know more or deny all or some cookies, check out the cookie policy. More information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close