Our tours are guaranteed in any weather conditions, rain or shine.
Unfortunately we cannot accept tour rescheduling related to weather conditions. In case of rain, we recommend that you bring a raincoat or an umbrella.
Tours can be rescheduled (or canceled) only in case of emergency weather conditions, which involve the closure of urban areas or attractions by the competent authorities (see force majeure).
You can change the tour date by contacting our office team. If we have spots available, we will be happy to reschedule your tour. Some rescheduling may be subject to modification costs related, in particular, to the cost of non-refundable and non-changeable entrance tickets.
The modification and rescheduling policy terms are the following:
Small group tours:
Exceptions to the standard small group tour modification and rescheduling policy:
Private tours and tailor-made tours:
Less than 48 hours and no show: It is not possible to reschedule. You will need to make a new booking.
Exceptions to our standard private tour modification and rescheduling policy:
Rescheduling policy reserved to business partners and travel agents:
The B2B rescheduling and modification policy will be determined directly with the partner based on the services requested.
We ask our travelers to join us at the meeting point 10-15 minutes before starting time. Delays and no-shows for the tour are unfortunately non-refundable. This is applicable to anyone who does not show up or arrive after the departure of tour.
Cancellation policy for private standard and customized tours:
More than 7 days before the date of the service: no penalty. We will refund you the full amount paid. 100% refund.
If you have only paid a deposit, we will refund the amount paid. Refund of 100% of the deposit. N.B.: when we make a refund, we reserve the right to charge to customers the costs due to wire transfers and other payment methods requiring any fees.
From 6 to 3 days before the date and time of the service: 50% penalty. If you have paid the full amount of your tour, we will refund you 50%. 50% penalty – 50% refund.
If you have only paid a deposit, we will not refund the amount paid. No refund of the deposit. N.B.: when we make a refund, we reserve the right to charge to customers the costs due to wire transfers and other payment methods requiring any fees.
Less than 48 hours and no shows: 100% penalty. No refund – 100% penalty.
If you only paid a deposit, we will not refund the amount paid. No refund of the deposit.
If you booked a tour in one of the above destinations, in case of cancellation we will charge to you, in any case, the cost of the entrance tickets
If you booked a tour in the above destination, in case of cancellation we will charge you, in any case, the cost of the hydrofoils tickets
The B2B cancellation policy will be determined directly with the partner based on the services requested
N.B: If the tour you booked includes entrance tickets to any attraction or the use of public transportation (hydrofoils and trains), in case of cancellation due to force majeure, the cost of the tickets will not be refundable under any circumstances, unfortunately.
N.B.: when we make a refund, we reserve the right to charge to customers the costs due to wire transfers and other payment methods requiring any fees.