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Askos Tours statement: special cancellation policy due to the COVID-19 crisis

Askos Tours statement: special cancellation policy due to the COVID-19 crisis

Following the Coronavirus (COVID-19) events, Askos Tours didn’t interrupt customer care activities. We are working from home to respond promptly every traveller’s enquiries, and to reimburse the numerous cancellations we are facing these days.

However, travelers can book our tours with confidence as ours NEW established CANCELLATION POLICY provides for a 100% refund till 24 hours prior to an activity. Our small group tour in Pompeii provides for a 100% refund till 1 hour before the start time.

We’re also working closely with our guides and local partners, to find new sources of income and to minimize the effects of the disruption to their jobs.

Askos Tours is attentively looking at all the news about the pandemic that are coming from the world, and is attending the best online conferences with top specialists of travel industry to recognize any possible improvements that could be useful for our partners and for our customers.

These are hard times for the entire world and our thoughts go first of all to the thousands of people who have lost their lives and to their families, but normality will came back soon, and the humanity will be stronger and motivated then ever to change positively. This is our hope and our convincement.

pandemic impact on cancellation policy

 

 

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