Terms and Conditions

Payments

We accept all credit cards, all prepaid PayPal payments too. If you have any issue during the payment phase, do not hesitate to contact us by phone at +39 081 18 36 88 16. Our customer service will be happy to support you. If you prefer, we can also process the payment by phone, quickly and safely.

We also accept bank transfers, if made at least 7 days before the tour date.

All your data are processed following the highest standards of protection and security, in compliance with the international regulations in force about privacy regulation.

For shared group tours and online standard private tours due to scheduling, logistics and ticket issuing, the company cannot guarantee any service without a full payment in advance.

For customized private tours it is possible to pay a deposit in order to confirm the reservation at time of booking and then pay on spot the balance of the remaining amount due to the company on the day of the tour. The percentage of deposit on the total price will be decided at the discretion of the company according to the customized service request type.

Currency

We accept payments in EURO currency only.

The tours listed on this site are displayed in the local Italian currency, unless otherwise indicated at the top of the page, on the page or as selected by the user. However, all bookings are processed in EURO. Guests accept all costs associated with booking tours by credit card, in particular the addition of the booking fee when requested by the booking system.

Delays on group tours / private tours / private transfer services

At the time of booking, a confirmation email will be sent with details also about the meeting point and starting time. We ask all guests to join us at the meeting point 15 minutes before the tour starts. For assistance, and if you’ve some trouble finding the meeting point, please contact our office at +39 081 18 36 88 16 or at the email info@askostours.com

(all contacts are also provided in the confirmation email). However, it is under the traveler’s responsibility to reach the meeting point in time. The company is not responsible for no show and delayed arrivals at the tour meeting point, or for arriving in a wrong meeting point other than the one established by the operator. Please check the clause related to delays and no-shows included in the section CANCELLATION POLICY, AMENDMENTS, RESCHEDULING AND REFUNDS.

Cancellation

The cancellation or amendment of a booking could require the application of cancellation / amendments fees by Askos Tours, as indicated in the CANCELLATION POLICY, AMENDMENTS, RESCHEDULING AND REFUNDS section.

Any cancellation / modification must be communicated by e-mail to: info@askostours.com

Or by phone at +39 081 18 36 88 16

Promo Code

If you have a PROMO CODE that allows you to get a discount, it must be applied at the time of booking BEFORE processing the complete payment.

For further information, you can check the FAQ section on our website, called DISCOUNTS AND PROMO CODES or please contact us. Retroactive discounts cannot be applied. Promotional codes cannot be combined, transferred or reused, unless otherwise stated. All promotional codes have an expiration date, whether explicit or not.

Identification

All members of your group must bring a valid ID on the day of the visit. This is particularly important for guests who are entitled, where indicated and possible, for a reduction based on age (in reference to minors under 18) or on the basis of other criteria (disability etc). We recommend you to bring a valid photo ID with you on each tour.

Refund on unused services

All our tours are sold as a whole package; therefore there will be no offer of partial refunds for portions of a service that a guest has chosen not to use. If a guest has purchased  tickets in advance on his own for any site visited, or tours or site visits similar to the tour booked by an external provider, the company is not responsible for the reimbursement or prorating of such fees.

For more information, please consult our page on the CANCELLATION POLICY, AMENDMENTS, RESCHEDULING AND REFUNDS or contact us.

Force Majeure

Force majeure includes impersonal events such as wars, civil uprisings, volcanic eruptions, particularly extreme weather conditions, earthquakes or natural disasters that make it dangerous or impossible to take the tour safely. The determination of what is a “Force majeure” is at the discretion of Askos S.r.l.

If you are on a cruise ship and you are forced to cancel due to rough sea conditions that do not allow your shipt to dock in port at all, you are not held responsible for canceling the tour. The money will not be lost: it will be possible to reschedule for another date, or if required, to issue  a 100% refund. In case only a deposit has been paid, we will refund the amount paid. Refund of 100% on the deposit.

NOTE: If the price of the booked tour includes entrance tickets to attractions or public transport (hydrofoil or trains), in case of cancellation due to force majeure the cost of the tickets will not be refundable under any circumstances.

NOTE:  In the reimbursement phase we reserve the right to charge the customer the commissions due to bank transfers and other payment methods.